Continuous Improvement and Performance Accountability Texas Style: A Quality Model for Program Management

Abstract: Performance improvement and accountability are hallmarks of service delivery under the Workforce Innovation and Opportunity Act. Texas initiated a statewide quality model for local AEFLA provider program management after the state adult education program transferred to the Texas Workforce Commission in 2013. This slide show explains how the state and local programs collaborate to drive increased student success using a data-driven approach across educational, and postsecondary transition and employment outcomes. The presentation describes organizational roles in a system approach that includes monthly local performance and expenditure reporting, state office  provider support, professional development linked to program improvement, monthly executive staff briefing, external monitoring and evaluation, and corrective action and continuous improvement support.+ ATTACHMENTS: ContinuousImprovementandAccountabilityTexasStyle_COABE2016