It is all in the Support Services

Abstract: It's all about the Support Services: Case Management Services for the 21st century adult education and workforce development programs. New York State Adult Education Department offers a unique approach to literacy development through its Literacy Zones, an initiative spearheaded by the New York State Board of Regents and the State Education Department to bridge the achievement gap and provide a systemic focus on literacy from birth to adulthood. Adult Education students who visit any of the 51 Literacy Zones throughout New York State benefit from adult education classes, self-directed learning technologies, and crucial case management support that helps overcome barriers due to inadequate housing, healthcare, financial resources, and opportunities for employment. Providers will gain an understanding of the process of case management as a service delivery model and how it differs from other social work approaches.   This process includes outreach, intake and eligibility determination, assessment, education service plan, documentation and record-keeping, and outcomes evaluation.   They will understand how some social workers identify as case managers when engaging in such work. ATTACHMENTS: Its All About the Support Services2