Successful Integrated Education and Training Programs for English Language Learners in the Hospitality/Tourism Industry

Abstract: Atlantic Cape Community College has developed three successful IET programs for careers in the Hospitality and Tourism industry. In anticipation of the opening of two new casinos in 2018, Atlantic Cape Community College developed three IET programs for mid to high level English Language Learners; Bilingual Front Desk Representative, Bilingual Blackjack Dealer and Bilingual Roulette Dealer. Successful Front Desk Representative students earned the Certified Guest Service Professional (CGSP®) certification and the Front Desk Representative Certification (CFDA®), through the American Hotel and Lodging Associations Educational institute. Students in the gaming programs received the Certified Guest Service Professional credential as well as the New Jersey Casino Control Commission Gaming License #35. This workshop will discuss how to choose appropriate IETs for your area, working with your local WBD and the development of curriculum. Outcome measures related to WIOA Title II NRS Tables will be discussed.